EXAMPLE

Education:

M.A. Philosophy, (Honors), University of the Philippines, Republic of the Philippines (Thesis required)

B.A. Philosophy and Pre-law, University of the Philippines, Republic of the Philippines

Skill Summary:

Analytical-Seeks technical and support resolutions, IT hardware and software standard setting;

Strong organizational and creative skills-streamlined Helpdesk operations, established processes and procedures; consolidated technical requirements of nine offices under one branch;

Excellent communication skills-imparted needs for improvements, liaises between technicians and non-technical users, trained and taught hands-on and semi-formal material;

Superb management skills-motivates and coordinates 10-person technical support group servicing 700 users, develops positive working relationships with peers and others, and discovering true user needs versus wishful requests;

Technical-Software: Windows 2000 testing, Windows NT 4.0/98SE/95/ 3.11, NT Server, Novell 3X, 4.X, Netware 5, Zenworks, MAC OS, UNIX (Blockade), MS Office, Outlook, FTP, MS Frontpage, HTML, Visio 2000 Standard, Norton and MacAfee Antivirus, Adobe software, Watchdog Security, Helpstar, MS DOS, ImageCast; Partition Magic; Hardware: PCs, MACs, laptops, handhelds, printers, equipment installation. Handled classified and unclassified systems in both secure and non-secure environments.

Foreign Languages: Tagalog-proficient speaking, reading and comprehension; Spanish-slight speaking and comprehension, medium reading; Italian-slight speaking, comprehension and reading.

Foreign Area Knowledge and Travel: Philippines, Italy, England, Germany, Panama

Experience:

May 1998 to September 2000. Full time. IT Purchasing Agent, Help Desk Manager, and Network Services Coordinator, Morningstar, Inc., Chicago, IL , 60606. Problem-solve. Provided daily technical and support solutions in conjunction with new technologies and company demands for Morningstar employees in a Windows NT workstation environment on a Netware 5 backbone, with Zenworks 1.0 for remote management. Supported external users requiring external data transfers through file transfer protocols. Managed Help Desk and its technical resources to address trouble calls, and complemented the Network Services Manager in seeking resolutions to daily company crises. Liaised between the 10-person technical staff, four-person network administration team, and 700+ users. Assisted with the migration from Windows 95 to Windows NT, and transition from CCMail to MS Exchange & Outlook. Established purchasing accountability; tracked hundreds of thousands of dollars worth of purchase orders and set company standards through personal research. Created procedures, step-by-step instructions and training materials for users and technicians. Conducted technical new-employee orientations.

July 1995 to April 1998 USAF Chief, Intelligence Information Systems, Howard Air Force Base, Panama. Directly supervised 10 systems administrators/installation team and oversaw 300 Windows 3.11/95 workstations and users on a Novell 4.11 backbone. Set purchasing criteria, architecture installation, structuring, maintenance and upgrading of all new and current base computers. Managed an inter-service relationship between the US Air Force hosts and the US Navy tenant unit, providing timely solutions to the Navy’s connectivity requirements. Handled desktop Computer Systems Security with WatchDog, enforced measures, associated training and updates for both classified (Tempest), unclassified stand-alones and network computers. In US Southern Command, proposed, planned and implemented migration from Microsoft Networking to a Banyan Vines Network with Windows 95 workstations. Created, organized and maintained a help-desk system hierarchy, resulting in a reduction of response times, increased system support to users. Taught MS Word, conducted hands-on and written training for users. Created organizational web page for official use.

May 1991 to June 1995 USAF Chief, Information Systems, RAF Mildenhall, England. Managed 200 LAN/WAN operators and Windows 3.11/95 and UNIX workstations spanning three separate shifts/four widely scattered locations/two countries on a Novell 3 – 4x backbone. Upgraded from Windows 95 to Windows NT, MS Office 95 to Office 97, and Novell 3 to Novell 4.11, and helped determine needed hardware and disposals for the organization. Implemented computer security measures, for UNIX classified and unclassified stand-alones and network stations. Conducted security hands-on training. Planned and implemented technical and administrative consolidation of nine offices and relocated personnel into one branch.

January 1988 - May 1991 USAF Chief, Information Systems, San Antonio, Texas. Proposed and planned initial base LAN architecture of forty-eight workstations spread out over six buildings with Novell 2x with five other personnel. Assimilated new technologies with transitions and sought solutions to transfer materials from typewritten to electronic media on DOS computers; automated administration procedures under OfficeWriter, Dbase3, WordPerfect; taught computer operations and applications such as graphics, mail, word processing and database software over 70 members. Proposed, installed, structured and maintained administrative database tracking over 16,000 students.

Training:

ZenWorks , thru Novell, Chicago, IL , Nov 99; Windows NT Server 4.0, thru Moraine Valley, Tinley Park, IL Jun 98;

IntranetWare: Netware 4.11 Installation & Configuration, Netware 4.11 Advance Administration & Netware 4.11 Administration, thru Telesistemas, S.A, Republic of Panama, Aug/Sep 97;

Total Quality Management Instructor's Course thru American Productivity Seminar, Weisbaden, Germany, Feb 92.

Other:

Federal Security Clearance Holder, American Citizen